Component Battery List

Does your system support an emergency duress or distress code?

Yes. This code will serve as a way to alert authorities that you disarmed your system under duress. Contact Customer Support to learn more about this feature and how to set one up.

What are the Verbal Password and master code used for?

Your verbal password is a word or phrase used to verify your identity when an alarm is triggered or when speaking with Link Interactive about your account. Your master code is a 4-digit code used to arm or disarm your control panel. (You'll never be asked for this over the phone.)

What do I do in the event of a false alarm?

In the event of a false alarm, if you disarm your panel before the signal is sent (usually within 30 seconds) then no other action is required. If not sure or want to confirm the false alarm is canceled please contact our monitoring station at 1.800.662.2512. You will be asked to provide your verbal password before the alarm can be canceled.

Can I assign multiple user codes?

You can assign multiple unique user codes and assign them to specific users. To set them up:

1. Log into your Alarm.com account and click on the Security tab, then the Users subtab.
2. Click the Add a User link.
3. Enter the user information.
4. Enter the users contact information
5. Set up a code and select the security access for the user
6. Click the save button.

What batteries are needed for each piece of equipment?

Click here for list

Where do I purchase batteries and are they expensive?

You can purchase batteries from any big box or hardware store; the price is around $3-$5.

Does the panel let me know when a battery is low?

Yes, in addition to a low battery notification, the panel will let you know via text message and/or email.

Do the sensors come with batteries?

Every piece of equipment has batteries included; the main panel also has a backup battery.

How long do the sensor batteries last?

5-7 years, depending on usage.

What are the models of Z-wave equipment that Link Interactive supports?

Supported Z-wave equipment and specifications are always changing. If you have questions about Z-wave equipment and its compatibility with your system, contact Customer Support to learn more.

How can I name my sensors?

Simply call us and we can name them for you.

What if I have questions about installing my system?

You can call our Customer Care team at 877-826-5443. We also have installation videos on our Link Interactive channel on Youtube.

How do I know if my alarm system will need a permit?

Link Interactive has a team dedicated to confirming your address after purchase to determine your jurisdiction to make sure you have any permits necessary for having a security system. If necessary, we will send this application to you with instructions on how to fill it out. If you have any questions please email [email protected]

How exactly does your 30-day, money-back guarantee work?

From the day you receive your new system, you'll have 30 days to try it out and determine if it's a good fit for you. If this isn't the case, you're able to return it using a free shipping label and we'll refund anything you paid for equipment and monitoring.

Does your system come with a warranty?

Yes, all equipment sold by Link Interactive comes with a manufacturer's warranty. If one of your sensors isn't working properly, please let us know. We'll troubleshoot the equipment with you to ensure your system is working correctly. If your equipment is still covered under the manufactures warranty than we will replace it free of charge.

How does billing work with your company?

We bill via credit card or checking account on the first of every month. Every bank is different, so your bank may take a few additional days to process the charge. We require you to keep a valid form of payment on file for monthly billing.

How do I update my billing information?

Simply login in to your Linkinteractive.com account and update your billing information there. Or you can call Customer Support to update billing information. They will ask you for your passcode to verify your identity and proceed with updating your account

How do I order new equipment from Link Interactive?

Login in to your Linkinteractive.com account and you can order additional equipment there. You can also call Customer Support to order new equipment. They will ensure your system is ready for additional equipment and place the order for you.

What if I want to cancel my service?

If you are considering canceling your service, contact Customer Support to discuss options.

Where is the best location to place the Control Panel in my home?

Place your Control Panel on a counter, tabletop or shelf in a central location in your home. Avoid placing within 4 feet of electronic devices or large metallic objects such as a refrigerator, TV or washing machine.

Can I place my panel by the door?

You may install the panel by a door; however, we recommend that it be in a centralized location, and not be visible from windows or from the outside.

Is the cellular module included with the panel?

Yes, we use AT&T or Verizon, depending on the best signal in your area.

Can I disable the siren?

No, due to safety concerns, the siren in the panel cannot be disabled.

Are there cameras that work off of the cellular panel instead of Wi-Fi?

The 2GIG image sensor is available.

What if I have a signal issue? Is there a test on the panel to ensure signal strength?

Yes, the panel offers two ways to test: 1) The cell phone test, which sends a test signal to the central station. 2) The other is for testing sensors, and signals to the panel.

What happens if my signal is not strong?

We offer either an extended antenna to help signal strength, or we can see if there is another available cellular carrier in your area.

What does 2way voice mean? Can the speaker be turned off?

2way voice is the communication between you and an operator during an alarm event. This feature can be disabled if requested.

Will I need an additional keypad?

The main panel works as an arming station. You can use your cell phone, laptop, iPad, etc., or you may order an additional keypad or LCD touchpad as a secondary keypad for arming and disarming, as well as home automation control.

Is there a demo or video about the panel and sensor available?

Yes, we have support videos on [a href="https://www.youtube.com/user/LinkInstall" target="_blank"]YouTube[/a].

Does the panel have voice and chime?

Yes, you can choose the chime and volume of each sensor individually.

How big is the 2GIG panel?

8″ width, 6″ height, and 2″ depth.

What does desk mount mean?

We have desk stands available for the Go! Control Panel and the TS1 touchpad for countertop or table placement.

Can I have multiple Go! Control panels at the same location?

No, however we have equipment that will give you the ability to extend how far the signal reaches.

How many wired zones can you have with the Go! Control panel?

2 wired zones.

How does the cellular module work? Do I have to install it, or does it come in the panel?

The GSM module is installed in the back of the panel, similar to a SIM card in a cell phone. With Link Interactive, the GSM comes pre-installed unless the customer has to switch the module out at some point.

Can I name my zones anything I want, such as "kid's room?"

The Go! Control Panel has a specific vocabulary date, which consists of over 250 words to choose from.

Who programs my zone names?

We handle the programming fro the equipment that is bought at the original purchase date. We will also remotely program security and safety sensors purchased at a later date.

What does it mean when my Control Panel says "Low Battery"?

This likely means your panel was unplugged from the AC power for some reason for an extended period of time. This is notan alarm signal and is not urgent, but it is something you will want to contact Customer Support about to check if your Control Panel battery is functioning properly. If your panel has recently been unplugged or experienced a power outage, wait 24 hours and leave your Control Panel plugged in. If you are still seeing that low battery message, please contact Customer Support.

What are chimes and how do I turn them on?

Chimes are used to alert you when a door or window is opened. To turn on chimes:

1. With your panel disarmed, press the home button to turn on your screen.
2. Press security
3. Press menu
4. "Check" the boxes next to chime, and/or voice.

What is the difference between arming Stay and Away?

"Stay" refers to the arming mode you would use when you are remaining in your home, such as at night. When armed in Stay mode, only your Door and Window Sensors (and Glass Break Sensors if you have them) will be armed. "Away" refers to the arming mode you would use when you leave the home, like when you go to work. All sensors, including Motion, Door and Window, and Glass Break Sensors are armed in this mode

What is the difference between Exit Delay and Entry Delay?

Exit Delay is the time you will have between manually arming your system, leaving your home and having all the doors closed behind you. Entry Delay is the time you have between entering your home and manually disarming your system using the proper code. Each of these times can be adjusted by calling our Support team. This way you can give yourself all the time you need to leave or enter your home.

How do I adjust the volume of my panel?

You can adjust the volume of your panel by using the following steps: Security > Menu > Toolbox > Enter Code > Brightness/Volume – adjust as needed.

Where should I place my Door and Window Sensors?

Placement information for your Door and Window Sensors and all other equipment can be found at in our Support area. Simply click here to view.

What should I do if the magnet and/or transmitter don't quite fit on my door or window?

This is a rare occurrence, but one that will likely require a conversation with a Customer Support Specialist. Contact Customer Support for further insight.

Why doesn't my system announce or chime when I open a door or window?

This could be one of two things: Either your chimes are not turned on or there is something causing your sensor to not report whether your door or window is opening and closing properly. If you have confirmed that your chimes are on and your panel is announcing other sensors, contact Customer Support for assistance.

What do I do if my system is reporting that my door or window is open, but it is actually closed?

This is commonly caused by the sensor and magnet not being placed properly when mounted. They could be too far apart or the transmitter and magnet could be misaligned. If you are having this issue and are unable to determine the exact cause to resolve it, contact Customer Support.

What is the best location to place the Motion Sensor?

Placement information for your Door and Window Sensors as well as all other equipment can be found in our Support area. Simply click here to view.

Are your Motion Sensors pet immune?

Yes, our motion detectors are immune to pets under 50 pounds.

What's the range for your Motion Sensors?

30 to 50 feet

My Motion Sensor keeps getting triggered when no one is in the room, what should I do?

The Motion Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight. If you are a pet owner, contact Customer Support.

How do I test my Motion Sensor?

Instructions for testing your Motion Sensor can be found in our Support area. Simply click here to view.

Where is the best location for my Image Sensor?

Placement information for your Image Sensor and all other equipment can be found in our Support area. Simply click here to view.

How can I view my images?

Images can be viewed from your account at Linkinteractive.com and your mobile app.

My Image Sensor keeps getting triggered, what should I do?

The Image Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight.

Can one Glass Break Sensor cover an entire floor, even between walls?

No. The Glass Break Sensor needs to be in direct line of sight from any glass areas it is protecting. Any walls or other barriers will prevent it from working properly. The sensor will cover a 15-foot radius.

Where is the best location to place the Glass Break Sensor?

Placement information for your Glass Break Sensor and all other equipment can be found in our Support area. Simply click here to view. Standardize bullet point.

What type of replacement battery does my 2GIG equipment use?

Click here to view PDF

Where should I place my Smoke/Heat/Freeze Sensor?

Placement information for your Smoke/Heat/Freeze Sensor and all other equipment can be found at in our Support area. Simply click here to view.

Is my Smoke/Heat/Freeze Sensor always monitored?

Yes. Like all of our Life Safety and Environmental Sensors, your Smoke/Heat/Freeze Sensor is always monitored, even when your system is disarmed.

What happens if I'm cooking and set off the alarm?

Enter your master code into the control panel and contact the monitoring center to cancel the false alarm. Open a window to air out the room.

Where should I place my Carbon Monoxide Sensor?

Placement information for your Carbon Monoxide Sensor and all other equipment can be found at in our Support area. Simply click here to view.

Is my Carbon Monoxide Sensor always monitored?

Yes. Like all of our Life Safety and Environmental Sensors, your Carbon Monoxide Sensor is always monitored, even when your system is disarmed.

Where should I place my Disaster Sensor?

Placement information for your Disaster Sensor and all other equipment can be found at in our Support area. Simply click here to view.

Is my Disaster Sensor always monitored?

Yes. Like all of our Life Safety and Environmental Sensors, your Disaster Sensor is always monitored, even when your system is disarmed.

What happens when my Disaster Sensor detects water?

Your panel's alarm will sound. The monitoring center will contact you and leave a message if you do not answer. There is no dispatch associated with this type of alarm.

What's the difference between a recessed door sensor and a regular door sensor?

One sensor is visible on the door, and the other is in the door frame.

Can I install a Recessed Door Sensor in a metal door or frame?

Recessed Door Sensors mounted in metal tend to have signaling issues. We advise that you do not attempt to install a Recessed Door Sensor in a metal door or frame.

What tools do I need to set up my Recessed Door Sensor?

You will need the following: electric drill with a 3/4-inch spade drill bit suitable for the material of your door, a ruler or straight edge, masking tape and a pencil.

Do I need to do anything to set up my Key Ring Remote?

If purchased with your system, your Key Ring Remote will work right out of the box. If purchased at a later date, contact Customer Support for activation.

Will my Key Ring Remote work anywhere?

Your Key Ring Remote operates within 80 feet of your control panel.

Can I set off a panic alarm with my Key Ring Remote?

Yes, holding the Arm Away and Disarm buttons down together for 3 seconds will signal a panic alarm and the police will be dispatched to your home.

Do I need to do anything to set up my Panic Button?

If purchased with your system, your Panic Button is fully operational and ready to use right out of the box. If you purchase at a later date, contact Customer Support to activate.

What happens when I press the button on my Panic Button? Can I customize this setting?

After a panic alarm, we will call you. If there is no answer, we will send the police. If you wish to change it to a medical response, contact Customer Support.

Where should I place my Wireless Indoor Camera?

The camera can be placed on a flat surface in your home or business, facing an area you'd like to keep an eye on. This could include placing the camera on a bookshelf, countertop or table. It can also be mounted to a wall or ceiling. Make sure to install close to an outlet to provide power to the camera.

How does my camera connect to the Internet?

Your Wireless Indoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network's login info, allowing your camera to discover it and connect. Once the setup is complete, your camera should be connected to your network and functioning properly.

When I log into Alarm.com, I don't see a Video tab. What should I do?

This is a simple setting update we need to make to your service plan. Please call Customer Support so they can make the update. If we require anything from you, we will let you know.

Scanning for wireless networks was unsuccessful. Should I try again?

Attempt to scan for networks again. If still unsuccessful, power cycle the camera. If that fails, contact Customer Support.

What if my camera won't connect to my Wi-Fi network?

This could be due to an incorrect password for your wireless network or certain settings on your router. Check to make sure you've entered the correct password. If you're confident that you did and your camera is still not connecting, contact Customer Support.

I set up my camera successfully, but when I try to view live video on alarm.com, I don't see anything.

This could be due to browser settings and plugin compatibility issues. Try viewing video on your phone or tablet via the alarm.com app. If you see video there, follow the onscreen prompts to install the required plugin. If you don't see video, contact Customer Support.

What does the WPS button on the side of my camera do?

The WPS button can be used to place the camera in privacy mode. It can also be used as part of an alternative setup method.

Where should I place my Wireless Outdoor Camera?

Place the camera outdoors in a location near a main entry point of your home (i.e. front porch) or a location that allows for monitoring of your property (i.e. a detached garage). Ensure you have access to an outlet to plug the camera in.

How does my camera connect to the Internet?

Your Wireless Outdoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network's login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

I set up my camera successfully, but when I try to view live video on alarm.com, I don't see anything

This could be due to browser settings and plugin compatibility issues. Try viewing video on your phone or tablet via the Alarm.com app. If you see video there, follow the onscreen prompts to install the required plugin. If you don't see video, contact Customer Support.

Do I have to sign a contract?

Yes, we require a minimum 36 month agreement.

If I own my equipment, do I still need to sign an agreement?

Yes, we offer one to three year agreements if you own your equipment.

What happens if I cancel early?

The customer is responsible for the remaining terms of the agreement. No early cancellation fee is charged.

What happens after the initial terms are fulfilled?

You can resign to lock in the rate or go month to month upon written notice.

Is there a discount for paying one year or multiple years in advance?

We will give you one month free for each year paid in advance.

If we move and leave the system, can the new owners take over the agreement?

Absolutely! If you move and the new owners take over the existing agreement, you will be under start up service again. Once moved you will receive a referral incentive.

Is there an incentive for referring someone or signing multiple homes?

Yes, either way you will receive 1 month free of monitoring and the referred customer gets 1 month free of monitoring as well.

Where are the monitoring centers located?

Utah and Idaho.

What's your monitoring center's name?

Avantguard Monitoring Centers

How fast is your monitoring center's response time?

Avantguard is one of the leaders in the industry, with a response time averaging of about 20 seconds.

What's the relationship between Alarm.com and Link Interactive?

Link Interactive is a dealer for Alarm.com. Link Interactive provides the equipment, support, and central station monitoring, while Alarm.com provides their interactive software services through Link to ensure the customer only has to pay one bill.

Can I add or take away services any time?

You may try out any service within the 30-day trial period.

Can I get monitoring without remove interactive?

We have a cellular option called signal forwarding that includes central station monitoring, however it does not provide smash and crash protection or any remote functionality.

How many cameras can I have with video monitoring?

4 cameras $5.00/month + Every 4 cameras is an additional $5.00/month. You have a total of 10 cameras per account.

Are severe weather and crime reporting included with the service?

Yes, usually these services are included unless stated otherwise; it's always good to confirm what services are included in each package.

How long has your company been around?

Our company has been in business over 60 years. Link Interactive is a division of our parent company, Fire Protection Service Corporation.

Is there a place I can find reviews on Link Interactive?

Yes, you can find reviews on TrustPilot.com, Angie's List, Facebook, and Yelp.com